How can we help?

How to create a shipment

Step-by-step walkthrough of the shipment creation wizard.

How delivery pricing works

Understand how your shipment cost is confirmed.

How to track your package

Find your shipment status in real time.

Estimated delivery windows by service

Standard, Express, and Super Express timelines explained.

Refunds and failed deliveries

What happens if a delivery can't be completed.

Can I change a delivery address after booking?

Address changes before and after pickup.

What payment methods are accepted?

Card, mobile money, bank transfer, and cash on delivery.

How proof of delivery works

Signature, photo, and GPS confirmation.